Support

Look for answers below:

If the above materials haven’t helped, contact us and we’ll get back to you as soon as possible.

Email us roborock@hellosmart.com.my your:
- Name
- Contact number
- Email
- Address
- Model
- Serial number
- Purchase information
- Date of purchase
- Description of issue
- Photo of invoice and faulty issues
Wait for the approval email
After receiving an email about your warranty being approved, pack the defective product in a proper packaging
Attach a paper stating your name, contact number and order number of your purchase on the packaging

Hello Smart HQ (Mon-Fri; 9am-6pm)

Hello Smart Sdn Bhd
3rd Floor,
Bangunan Kompleks Wan Kien 50,
Jalan Penchala, Seksyen 51,
46050 Petaling Jaya, Selangor

Note: Please avoid lunch break (1-2pm).

Hello Smart Retail Store @ Pavilion Bukit Jalil (Mon-Sun; 10am-10pm)

Hello Smart Sdn Bhd
Lot 1.61.00, Level 1 (Pink Zone)
Pavilion Bukit Jalil,
No. 2, Persiaran Jalil 8,
Bandar Bukit Jalil
57000 Kuala Lumpur

Our service centre personnel will contact you once your defective product have been repaired.